July 12, 2016Michael Sutherland-Shaw
No time like the present. With increased pressure from the public sector and its citizens, governments need to forget about the “doing more with less” mantra and embrace digital innovation, according to a report from research firm Gartner, Inc.
“In the digital service economy, government must make strategic investments in IT or risk perpetuating suboptimal business and service models that are financially unsustainable in the long term,” said Rick Howard, research vice president at Gartner.
“Government CIOs who are too slow to adopt the technology innovations that are transforming private sector service industries will increase business risk and cost, while compromising the mission of their organizations,” Howard said.
Following a 5.2% decrease in technology spending in 2015, Gartner forecasts spending by governments worldwide on technology products and services to grow by 0.3% to $430.1 billion in 2016, growing to $476.1 billion in by 2020.
With that being said, Gartner has identified 10 strategic technologies government should have a plan for implementation in 2016.
From frontline workers to top-level executives, governments continue to see a growing number of digital-first employees. A digital workplace promotes collaborative work styles; supporting mobile work environments and embraces employees’ personal choice of technologies.
Multi-channel Citizen Engagement
When it comes to delivering an effective citizen experience, governments must understand the needs and desires of its citizens. From collecting data to leveraging social media, citizens must feel engaged and be given the opportunity to be heard across multiple channels.
Open Any Data
Open data makes license-free data available in machine-readable formats to anyone who has the right to access it without any requirement for identification or registration. Open data is accessible with open APIs and is not subject to any trademark or copyright.
As in-person verification methods become outdated, governments need to become more digitalized in their offering of resources and services. Citizen electronic identification (e-ID) is a set of online processes and technologies managed by governments to provide a secure domain to enable digital access.
Analytics is the collection and analysis of data to provide insight that can guide actions and increase efficiency or program effectiveness. In addition, analytics can help government adopt autonomous business processes to make better decisions in real time.
Smart machines are a diverse combination of digital technologies that we once thought only people could do. From neural networks, autonomous vehicles, virtual assistants to smart advisors, government leaders need to explore smart machines as enhancements to existing business practices or even possibly the foundations for new public services.
Internet of Things (IoT)
The IoT is the network of physical objects that contains embedded technology to communicate, monitor, and sense or interact with multiple environments. From pay-for-use or subscription-based taxation models to smart waste bin collection, IoT is critical for digital business applications in all private-sector and public-sector industries.
Digital Government Platforms
With governments facing increased pressure to improve service delivery as well as find cost-saving measures, digital platforms are becoming increasingly popular. These platforms deliver services such as payments, verification and notifications (for example, SMS and e-mail) commonly used across multiple domains.
Software-defined architecture (SDA) enables a new, more flexible approach by introducing a layer of virtualization between software and its consumers. SDA improves the manageability and agility of the code so the organization can respond to the fluidity requirements of digital government and the IoT.
With cybersecurity constantly evolving, governments must adopt a risk-based security approach that helps identify knowledgeable and informed decisions. Risk-based security allows for a wiser allocation of resources in addition to sound decisions about risks and impacts on governments missions, operations and people.