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How will governments handle digital transformation?


May 5, 2016

If you want a symbol for transformation – not “digital transformation” – actual physical transformation, look no further than the Hungarian State Treasury building. It’s in a city with spectacular classical architecture, yet this building designed by Ödön Lechner is unique, said to have the most beautiful roof in Budapest, a wonder of art nouveau.

That’s why the State Treasury may have the advantage of imagination to visualize the digital future of government.

While on a panel at the 20th anniversary of the establishment of the Hungarian State Treasury last week, speakers from some of the largest technology companies agreed no one can predict the impact of digital transformation on government.

It’s not too early to imagine how governments will change digitally. This was a main theme discussed during the FreeBalance Ministers’ Roundtable earlier this year in Managua, Nicaragua with speakers like Dr. Nagy Hanna, Dion Hinhcliffe, and Ted GrahamIt was a dominant societal theme in 2015. Digital is a huge opportunity and significant threat to governments globally. Serious technology providers need to be measuring the digital transformation pulse in government.

Here are four public sector areas that will be transformed because of emerging digital technologies:

  1. Outcomes: Open data, social collaboration Internet of Things and big data have the promise to resolve “wicked problems” like climate change and poverty

  2. Transparency: Governments will be under increasing demand for collaboration, accountability, service quality and performance changing the role of the State

  3. Future of Work: Automation will require continuous learning for public servants who will shift from routine jobs while  the “gig economy” Automation, 3D printing, and artificial intelligence will fundamentally change labour structures and will impact tax and regulatory schemes

  4. Social Policy: Digital will create winners and losers and it may widen inequality as labour markets disrupt, requiring more attention to social policy

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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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