March 2, 2016Doug Hadden
The scope of Public Financial Management (PFM) is expanding. Government leaders have begun to realize PFM is integral to service delivery. And, it needs to be integrated and unified. The integration of government financial and human resource systems with collaboration technology is a subject that will be discussed at the FreeBalance International Steering Committee (FISC) event on March 7-10.
There was a time when technology definitions, the so-called TLAs (Three Letter Acronyms), ruled the day in Information Technology. ERP, SCM, ECM, BPM et al were considered separate markets. That was before the latest rounds of acquisitions by larger vendors resulted in complex, bloated, disintegrated enterprise software suites. We’ve tried to take a more rational technology approach.
Our FISC customers have integrated case and content management systems into service portals, Freedom of Information environments, audit management, knowledge management and core Government Resource Planning (GRP) systems. These PFM experts will be sharing lessons, including technical and functional challenges.
The sharing of PFM and IT knowledge among customers is part of our mission. That means sharing lessons extending beyond our product and service footprint. That’s a far cry from the traditional approach used by enterprise software vendors where conferences are designed to market and sell more products and services.
FISC helps our customers to augment the good governance aspects of our solutions. It helps us understand how to better help governments. And, more importantly, it leads to improved government results. That’s why FreeBalance salespeople are banned from FISC. That’s why FISC attendees have unfettered access to FreeBalance executives throughout the entire conference. They sit with customers at the table. They attend every event. They facilitate discussions. No drive-by keynote by executives at FISC!
In a sense, we integrate FISC within our business processes as a mechanism to better understand the integral scope of customer needs. To improve our knowledge and the knowledge of customers. Through collaboration.
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