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Government 2.0 Use Cases, Part 2


December 21, 2009

We’re developing additional Government 2.0 use cases that combine transactions, documents and collaboration to show how back-office Government Resource Planning (GRP) should co-exist with Government 2.0 applications. We started with 5 use cases last week Here are 5 more:

Use Case: Public Works

Goal in Context: Water and Sewer Maintenance improvement

Primary Actor: Foreman

Scope: Work Order, Complaint and Maintenance Management

Success Scenario:

<T> Project and work order system includes maintenance schedule

<D> Maintenance procedures documented

<D> Maintenance schedule posted on-line

<C> Citizens view the current maintenance schedule

<C> Citizens identify potential water and sewar problems based on observations

<T> Work orders adapted based on observations

<C> Forman reports on accuracy of data, issues with pipes

<T> Maintenance schedule adapted to be more effective

Frequency: Ad-hoc 

Use Case: Aid Transparency

Goal in Context: Improved results through aid harmonization

Primary Actor: Donor Country Manager

Scope: Aid harmonization, project and financial management, reporting, monitoring and evaluation

Success Scenario:

<D> Donor has development objectives in developing country

<C> Discussion among donors and government includes projects that relate to donor priorities

<D> Project information details provided in aid management system

<C> Donor agrees to funding scenario

<T> Initial disbursements made in aid management system

<T> Disbursements enter government financial management system

<T> Government expenditures in donor project

<T> Government reports from financial management system to aid management system saving transaction costs

<T> Aid management system displays project status and risk as part of monitoring and evaluation

<T> Donor able to see full extent of project related to objectives to identify good practices

<C> Donor discussion with government about mitigating risk

<T> Additional disbursements made to country system

<C> Development partners provide comments on projects while in progress

<D> Project completion document

<T> Numerous project and financial reports produced

<D> Similar projects in other countries analyzed

<C> Donor and government disccusion on improving results

Frequency: Quarterly

Use Case: Government Performance Management

Goal in Context: Find wasy to improve performance measurements

Primary Actor: Program Manager

Scope: budget and performance management

Success Scenario:

<T> Year-end statuatory reports completed and audited

<T> Performance reports tying output and outcomes completed

<C> Comments and narrative added to performance reports

<D> Performance reports published to transparency portal

<C> Comments added by public and experts in the field

<C> Best ideas captured and presented as survey

<T> New ideas added as outcome and output measurments

Frequency: Annually

Use Case: Vendor Management

Goal in Context: Ensure high quality vendors

Primary Actor: Purchasing agent

Scope: Evaluation and dispute management, tendering

Success Scenario:

<T> Procurement cycle in operation

<C> Acceptence testing of vendor goods and services

<T> Timliness of goods, services and service level agreements stored in procurement system

<C> Complaints about some vendors are received

<D> Vendor contract obligations examined

<C> Complaints results in some vendors being blacklisted

<D> Vendors notified of status change with official letter

<T> Vendor status updated

<C> Vendor dispute mechanism

<T> New procurement cycle

<C> Tender evaluation criteria developed that includes calculation based on vendor quality

<D> Qualified bidders are invited to tendering process

<D> Tenders received by bidders

<T> Vendor quality forms part of tender score

Frequency: On-going, although many governments may evaluate vendors on a scheduled basis

Use Case: Travel & Subsistence

Goal in Context: Efficient transparency in travel costs for senior public servants

Primary Actor: Senior Public Servant

Scope: transparency in expense reporting

Success Scenario:

<T> Civil servant completes expense report

<D> Civil servant attaches receipts

<T> Submission to Civil Service Management software

<D> Receipts checked against government policy

<C> Discussion related to some receipts – clarification received

<T> Payment of receipts made to public servant

<T> Public servant travel data exported to XML format

<D> Document assembled showing senior civil service travel expenses for the year

<T> Data in XML format provided on transparency portal for analysis

<T> XML data mashed up against maps to show expenses by region and foreign expenses

<C> Some travel expenses generate discussion

Frequency: Quarterly

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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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