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Government Performance Management Needs Government 2.0


November 28, 2009

Performance measurements are more difficult to determine for governments than companies. The private sector has an objective measurement for performance: profit.  FreeBalance presented the case for linking Government Performance Management with Government 2.0 at the recent Financial Management Institute Professional Development Week.

The technical discipline of “corporate performance management” provides governments with compelling planning and analytical tools. However, the “performance management” discipline is narrow focused and does not include all relevant aspects of government performance. Government 2.0 is a new trend in government transformation. Our presentation describes how Government 2.0 will transform the practice of public financial management. We describe how the government “back-office” benefits from citizen and civil society collaboration.

The practical application of performance management techniques in government has had mixed results. Unlike the private sector, Government Performance Management has no easily identifiable “bottom-line.” Government initiatives have unexpected positive and negative consequences. The selection of specific outputs and outcomes does not provide a 360 degree view of government performance.

Government 2.0 is the use of Web 2.0 techniques to enable collaboration among like-minded people in government. Government 2.0 provides the tools necessary to link government initiatives with societal impact. It also enables governments to improve performance by leveraging the wisdom of crowds.

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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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