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High Failure Rate in Government IT Projects? Improved Vendor Governance needed


August 20, 2013

Doug Hadden, VP Products

It should come as no surprise to Information Technology observers: failure rates in the public sector far exceed those in the private sector. There sees to be a narrative that government IT management is somehow unsophisticated – that governments fail to follow project management “best practices.” I don’t buy the notion that all IT failures can be avoided through Project Management 101. After all, many sophisticated projects are led by large systems integration firms with established, repeatable and proven methodologies that exceed standard Project Management processes. The key problem, in my opinion, is that software manufacturers are most often at arms’ length from IT governance. This adds extra burden on government IT departments, particularly if they are trying to customize software designed for the private sector. We’ve given a lot of thought to this question of vendor governance and have published the following ‘good practice’ document.

GRP & IT Vendor Governance in Government by FreeBalanceGRP

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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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