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Lessons Learned at the Innovation in Government Week


April 12, 2013

Doug Hadden, VP Products

We attended a 2-day conference at the Inter-American Development Bank, Innovation in Government Week: Strengthening the Institutional Capacity of the State to Deliver. The conference was focused on lessons learned in Latin America but has wider applicability.

There are some very interesting trends in Latin American governance discussed:

  • Latin American governments are leveraging citizen engagement and transparency to show significant improvement in outcomes
  • Some of the most effective and innovative reforms are occurring at the sub-national level of government
  • High use of social media in Latin America has created more demanding citizens
  • Latin American governments seem to be on the forefront of changing political and public servant incentives

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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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