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Proposed Framework for Understanding Government 2.0


November 11, 2009

Framework for Understanding Government 2.0 Effects

Government 2.0 will change everything. Government 2.0 will change nothing. There is a tendency for some experts to focus exclusively on technology change without a comprehensive viewpoint. And, some experts view technology change as nothing new. Our view is that Government 2.0 represents the technology continuum of e-government. We also see the linkage between Government 2.0 and government back-office technology.

We see government application categories as:

  • Internal: internal by governments
  • External: external to government with government involvement
  • Structural: follow government structure and mandate
  • Social: enable collaboration

This framework identifies three classes of applications:

  • Back-office: operational budget, financial and civil service management-transaction management
  • E-Government: exposing government information and transactions
  • Government 2.0: social networking whether exclusively internal or collaborating externally

Relevant Government Trends

There are numerous trends in government that have technology implications. These implications can be mapped against the Government 2.0 framework:

  • Collaboration: Use of Web 2.0 tools and metaphors is improving internal government efficiency and moving to external collaboration
  • Transparency: Exposing more government information to citizens and businesses is moving from the structural to the social domain
  • Accountability: More information from back-office systems is being presented to citizens. That information is being mashed up and analyzed and providing a feedback loop to government
  • Performance: Internal social networking and feedback from citizens, businesses and civil society are improving government performance

Relevant Technology Trends

The government domain is affected by current technology trends. Technology adoption trends include:

  • Cloud computing that is providing platforms for social networking. Open source technology is also linked with cloud computing enablement
  • Mobile computing is affecting all structural and social computing in government
  • Semantic web technology is making government information more accessible and usable internally and externally

Government 2.0 in Practice

Government 2.0 leverages Web 2.0 technology metaphors. Web 2.0 tools are leveraged or adapted. There are some emerging trends in how these metaphors are enabling governments.

Preliminary Framework

Government 2.0 lessons are still emerging. We look forward to continued feedback from the community to help us crystallize this framework. In response to one reader’s comment that citizen services have not been improved through Government 2.0 and a lack of use cases, we plan to provide use cases. These use cases will show the linkage of back-office, e-government, Government 2.0 and citizen services:

  • Auditing
  • Tendering
  • Budget planning
  • Regulatory reporting
  • Travel & subsistence
  • Permits & licensing
  • Civil service recruitment
  • Government project management
  • Grants management
  • Vendor management
  • Balanced scorecard
  • Government performance management
  • Aid transparency
  • Tax management
  • Public works

Note: first 5 use cases published at

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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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