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Smart Gamified Metering


November 21, 2016

Public Financial Management (PFM) plays a significant role in smart government. FreeBalance is developing numerous “vision cases” to describe the intersection of PFM and “smart”. The planning and implementation of smart cities is enabled through PFM techniques and the use of open government. Cities cannot achieve “smart” without citizen engagement and a citizen-centric perspective. There can be a broad range in resource use by household. Smart metering from utility firms can help smart cities to reduce energy and water resource consumption.


  • Smart Meters and Sensors: track water, electricity, oil, natural gas consumption
  • Revenue Systems: collects billing information
  • Analysis: consumption calculated by season, cost changes, residence type and community
  • Bill Presentment : captures all bills and statements into a single view to facilitate payment, often resulting in faster payment through payment portals and mobile apps
  • Scorecard: updates consumer on their usage trends, compares consumption with peers as a “nudge” attempt to change consumer behaviour
  • Revenue Systems: change pricing to reduce energy consumption at certain times of the day
  • Environmental Portal: provide civil society with data necessary for sustainability programs
  • Predictive Modeling: analyze trends to better determine future usage to optimize resources procurement
  • Incentives: use analysis to create rebate and funding programs for smart lighting, toilets, thermostats, etc.

The integration of PFM, open government and digital devices provides the “smart” in Smart Government:

  • Citizen-centric: engages civil society through transparency portals as platform for sustainability activism
  • Data-driven: maps information collected from meters with financial and revenue information
  • Performance-focused: changes consumer behaviour to reduce consumption
  • Long-term: continually adjusts policy and pricing to reflect changes in consumer behaviour
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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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