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Government Shared Services = Free Beer (tomorrow)?


October 17, 2011

Doug Hadden, VP Products

Do you get the impression that government shared services for financial or human resources management doesn’t live up to the promise. It often seems that with just a little more standardization or a few more departments, economies of scale will be achieved. Tomorrow.

It’s like the proverbial tavern sign: “free beer tomorrow”.

That’s the mood that greeted me earlier this year at an FMI conference in Edmonton. (One curmudgeon came to our booth and wondered whether I was going to talk about shared services in a positive way. It was bit of growl, actually.)

The presentation: Shared Services: We Can’t Get There from Here went well.

By “well”, I mean that there were no objects hurtled in my direction. There were many nodding heads. Could they have fallen asleep? (Perhaps they found the beer.)

Let’s Listen

It’s possible that when spending lots of time talking, rather than listening, you might get the impression that people are agreeing with you. That’s why we’re surveying public servants at the GTEC conference in Ottawa this week.

There seems to be an open secret that most financial and human resources shared services for software does not meet objectives. We’re going to test this impression through a survey at our GTEC booth. And, we’ve tried to use good practices in social science questionnaires to help us determine what the shared services experience really is. (Rather than manipulate questions to get the answers we’re looking for.)

Please, if you are at GTEC, come by our booth to fill out the survey. Even if you are using software from another vendor.




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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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