January 18, 2011Doug Hadden
The FreeBalance Customer Survey showed that human capacity is the primary challenge facing Public Financial Management (PFM) in developing nation governments.
Human capacity in Information Technology, accounting and management was selected in 3 of the top 4 categories. A reliable and effective IT infrastructure was tied for first by FreeBalance customers.
The FreeBalance Customer Survey showed that retaining qualified employees and building accounting capacity are the top on-going challenges in developing nation PFM. These results are consistent with other surveys and observations from PFM experts. A poll at the 2008 FISC about the sequence of PFM reform found capacity building to be important to very important at each stage of reform. Capacity building was found to be a critical component for system sustainability at the 2009 FISC poll.
The survey results enabled FreeBalance to provide a FISC session on how software can be used to augment capacity building. This session from later today will describe FreeBalance adaptable help, e-learning and the vision for knowledge management.
A panel discussion on Wednesday about capacity building is also planned.
The FreeBalance Customer Survey
The FreeBalance Customer Survey helps achieve a very important company mission: public financial management knowledge transfer, as a For Profit Social Enterprise (FOPSE). It also helps us improve customer-centric processes by gauging satisfaction and measuring trends.
More results of the FreeBalance Customer Survey will be presented on this blog during the FreeBalance International Steering Committee conference in Madeira Portugal. Many of the items on the agenda are built from the survey, so discussions here in Madeira will add more context to the survey results.