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The Stages of Digital Disruption and Transformation


March 20, 2015

Douglas Hadden
Executive Vice President, Strategy and Innovation

A Framework from Shai Agassi on the 21st Century Utility

We’ve been attending CeBIT, the largest technology trade show and conference, in Hannover Germany. The keynote presentation from Shai Agassi yesterday was particularly relevant given the digital technology-enabled industry transformation that we are now seeing. This extends to the public sector with significant implications for public policy, service delivery, sustainability and the changing role of government. Agassi estimates that this transformation will impact around 1/3 of current public sector spending in the foreseeable future.

Agassi’s framework is predicated on the notion that “utilities” transformed from molecules (industrial revolution) to electrons (electricity), to waves (communications) and to bits (Internet). The next step is to remove the human operator through robotics and artificial intelligence.



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Doug Hadden

Doug Hadden

Executive Vice President, Innovation at FreeBalance
Doug is responsible for identifying new global markets, new technologies and trends, and new and enhanced internal processes. Doug leads a cross-functional international team that is responsible for developing product prototypes and innovative go-to-market strategies.

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