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GRP Shared Services


Government Resource Planning (GRP) Shared Services

Optimize Mission Resources with FreeBalance Government-Specific Solution

Government missions are expanding while funding has reduced. In a search to retain and provide services, governments are turning to web-based Shared Services. FreeBalance provides GRP Shared Services that leverages its whole of government solutions experience.

Benefits of the FreeBalance GRP Shared Services include:

  • Mission: optimize mission effectiveness through agile deployments, consistent citizen-facing systems, ease of reform and modernization
  • Consolidation: optimize systems costs by eliminating duplication, reducing power consumption, centralizing management
  • Predictability: optimize change and compliance costs through standardization, simple cost and growth models, improved security, controls and disaster recovery

New Approach to Hosted Shared Services

Hosting Government Resource Planning (GRP) systems by central government services or the private sector should be more efficient than supporting numerous software instances. The design of software leveraged for shared services has been problematic.

The FreeBalance Accountability Suite Version 7 was designed specifically to support hosted shared services. Governments can host GRP functionality centrally, leverage private sector hosting facilities including FreeBalance and integrate centrally and self hosted applications. Version 7 has been designed to overcome government shared services challenges.

Shared Services Product Offering

Any and all modules of the FreeBalance Accountability Suite are available for hosted shared services, which includes:




Modules provide additional features that can be combined and configured to create solutions for government.

  • Permits and Licensing
  • Government Receipts Management
  • Standard Reports
  • Customs Taxation
  • Corporate Income Tax Administration
  • Personal Income Tax Administration
  • Property Taxes
  • Bill Presentment
  • Case Management
  • Customer Relationship Management
  • Cashiering
  • Utility Billing


Complementary Shared Services

There are many hosted shared services installed in governments today. Governments have invested in developing, training and managing these services. Not all processes are completely integrated in many of these implementations. There remain numerous gaps in comprehensive shared services. FreeBalance has expertise in filling these gaps with FreeBalance Accountability Suite modules such as (CSSP) Salary Planning. FreeBalance supports integration through legacy and modern methods such as flat files and Web Services. The FreeBalance Accountability Suite is built on a component Service-Oriented Architecture that facilitates multiple points of integration.

Many government organizations have unique mandated requirements that cannot be satisfied by shared service or Commercial Off-the-Shelf (COTS) applications. These specialized applications are expensive to maintain and difficult to integrate, particularly as technology standards progress. Government organizations can leverage the COTS supported FreeBalance Accountability Platform, which the FreeBalance Accountability Suite uses, to develop and maintain these specialized applications. The FreeBalance Accountability Platform includes a set of reusable and supported government entities or business objects. This option reduces development and support costs.

Approach to Shared Services Standardization

Process standardization is a key benefit for shared services. Standardization reduces cost for training, support and upgrading software. Privacy, agency independence, de-centralization and legal limitations can make standardization exercises difficult. The pattern of dissimilar processes expands based on the number of organizations compared. Even small government agencies can have significant differences in mandate. Problems encountered with standardization include:

  • Disjointed processes where only parts of shared processes are standardized. The comprehensive “line of business” cannot be fully automated leaving government ministries, departments and agencies with the option of manual processes or creating special purpose tools.
  • Diminishing returns where adapting organizational processes to the standard reduces efficiency or service delivery.
  • Legal and process barriers where standardization cannot be implemented by some organizations. This can dramatically reduce the return on investment for setting up an expensive shared services infrastructure if it cannot be leveraged by all government organizations.
FreeBalance Shared Services Technology Approach

FreeBalance overcomes the standardization problem through a confirmation approach where the broad spectrum of government processes can be parameterized and requires no customization. Multiple configurations can be supported and the configuration ranges can be narrowed.

Shared Services Deployment Options

FreeBalance supports a wide range of deployment options. Most shared services offerings are single hosted only. FreeBalance supports hybrid hosted implementations that enable some processes to be hosted on regional or local servers. The regional server option supports sub-national situations where some processes are decentralized and legally must be hosted separately. The local server option supports situations where the organizational unit has unique processes. These hybrid options can integrate with central servers.

FreeBalance shared services support numerous configuration options. FreeBalance uses a full parameter configuration approach where all business rules and workflow used by government organizations can be configured. The FreeBalance Accountability Suite supports multiple configurations in a single server instance or across multiple servers and via the hybrid deployment.

Governance Options

FreeBalance supports a wide range of shared services deployment and governance options. Some shared services exercised by governments do not include central hosting. Government organizations can achieve cost and efficiency benefits through shared enhancement, configuration, and IT practices.

Governance has become an increasingly important indicator of shared services success. Government shared services tend to succeed best when government organization service customers can impact decisions by the shared services provider. Good oversight can help align service provider priorities with customer needs.

Shared services governance needs active and comprehensive software manufacturer participation. Yet, many government shared services initiatives are arm’s length from the vendor. FreeBalance, as a specialist in Government Resource Planning, is an active governance participant in shared services deployments.

Deployment can be matched with the appropriate governance mechanism to optimize benefits while mitigating risks. Governance mechanisms can be combined. FreeBalance prefers stronger governance mechanisms that provide government organizations with significant impact in day-to-day product development priorities.