Solutions That Can Be Sustained

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Cost Effective and Sustainable Reform

Ensuring that a country’s Public Financial Management (PFM) investments are sustainable is core to the FreeBalance purpose-led mandate of improving citizen wellbeing and combatting corruption. FreeBalance is committed to maximizing the value derived by customers in order to promote effective public financial management reform.

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Government Capacity Building

Government Capacity Building

Our government capacity building services ensure that the software used within government can be managed by the civil service without the need to bring in external consultants. The services include training, upgrades and problem solving.

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Government Sustainability Services

Services and solutions offered are designed to build government capacity and reduce dependency on consultants and include:

Capacity Building

Capacity Building

Supports more than software training and includes:

  • IT Technical Training
  • Adaptable Training
  • Advisory Services
  • eLearning
Capacity Enhancement

Capacity Enhancement

These services are designed to reduce the dependency on consultants through:

  • Onsite Help Desk
  • Onsite Mentoring
  • Onsite Administration
  • SWAT Teams
Product Maintenance

Product Maintenance

Supports new versions and fixes including:

  • Quality Enhancements
  • Product Upgrades
  • Joint Application Development
Solution Support

Solution Support


  • Case Management
  • Service Level Agreements
  • Knowledge Base
  • Customer Metrics

What is Capacity Building in Public Administration?

Building public financial management skills is an important FreeBalance objective as sustainable PFM reform requires capacity building of the civil service in the countries in which we operate. We believe that skills development and continuous learning is core to enabling governments to achieve improved governance for inclusive and sustainable growth.

The FreeBalance Academy

We developed an approach for customer training, called The FreeBalance Academy. Consisting of online courses developed by FreeBalance and partners, augmented by customized content, this approach has enhanced our ability to build government capacity.

Mentoring Approach

Training is but one method of skills development. Mentoring plays an important role in building capabilities. Our international experts focus on building capacity with government staff. One of the mandatory deliverables of the A-i3+qM methodology is generic product training for government project teams. This provides the level of familiarity required to reduce unnecessary code customization, and has over the years delivered some unexpected benefits. This training is an ideal vehicle for mentoring because it answers the rationale behind adaptable GRP systems and how progressive activation can be enabled.

Additional Reading

Government Capacity Building How to Sustain FreeBalance Implementations FreeBalance Lead-Assist-Guide (FLAG) knowledge transfer FreeBalance Lead-Assist-Guide (FLAG) is a practical and logical knowledge transfer approach designed to sustain capacity building beyond initial project timelines. The approach was developed over three decades of capacity building experience in countries of very low to very high human capacity. FLAG combines formal and information capacity building modalities aligned… Read More
Government Capacity Building Government Capacity Building Building public financial management skills is core to enabling governments to achieve improved governance for inclusive and sustainable growth. Read More
Picture of bombed building Government Resource Planning in Post Conflict Countries In countries emerging from conflict, the lack of an effective Government Resource Planning (GRP) system can lead to a range of problems, including the mismanagement of public funds and corruption which exacerbates poverty and civil unrest. A well-functioning GRP system is essential for any country looking to secure a sustainable future.  Read More

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Contact FreeBalance to learn how we can help build government capacity in your country.