Organizational Change Management “Perfect Storm”

Government Digital Transformation in Emerging Economies Requires a Different Approach

This blog is the first of a 5 part series:

Typical project management techniques are unlikely to overcome the organizational change management challenge for Government Resource Planning (GRP) transformation in emerging economies. That’s because GRP transformation could be the organizational change management “perfect storm” by combining the challenges of:

  • Large IT projects, like ERP, that have significant change challenges and low success rates
  • Government, with complex organizational structures and different incentives
  • Emerging Economies, with different political economies and socio-cultural contexts
  • Transformational projects, that promise increased transparency, accountability and citizen engagement that threatens the status quo

Organizational Change Management in GRP Projects
It’s no wonder that we view change management as the critical skill for GRP success.

Technology Choice and Change Management

There is consensus that technology choice plays virtually no role in organizational change management. It seems that most observers separate the technology from the process of implementation. That makes sense because the technology solutions are similar: ERP and custom-developed applications have similar complexity characteristics. It is difficult to drill into the organizational change consequences of focused government applications versus generalized applications. There appears to be a view that software customization and complex system infrastructure is the “cost of doing business” that can’t be avoided.

FreeBalance differs from legacy enterprise software vendors because of our laser-focus on government and our business model of involvement in every project. This gives us insight into improving our products and processes. It has also led us to “productize” to help overcome some GRP change challenges. This includes:

  • Government-focused design using public sector terminology and concepts that makes processes more intuitive
  • Configuration of business rules, workflow, language, metadata, help, and information fields makes it easier to support existing processes to reduce change resistance, while enabling future progressive activation and reform
  • Localization of language and terminology to be easier to understand, including the ability for the terms, help, labels etc. to differ among countries that use the same base language
  • Content managed-help including training, courseware, government-specific screens, and procedure manuals to make the software more intuitive

We believe that this approach within the FreeBalance Accountability Suite™ reduces some of the friction associated with change management. Get in touch to find out how FreeBalance could help you.

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