How GovTech Improves Government Performance – By Closing the Governance Gap

The reality is that the public sector is ill-prepared to deal with the opportunities and challenges of government digital transformation. This governance gap is a trillion-dollar annual problem. Poor governance and weak institutions are recognized as the #1 perceived impediment to the prosperity.

What is a Governance Gap?

  • Governments pursue policies that are disconnected from citizen needs and wants – a policy gap.
  • Governments suffer from short-term political thinking that raises distrust in public institutions because of disappointing results – a planning gap.
  • The result of short-term thinking is that governments are trillions of dollars in debt, and unable to effectively fund smart government solutions, even those with high potential returns – a financing gap.
  • Silos of legacy government technology cannot provide policymakers with timely, comprehensive, or accurate information – a technology gap.
  • The result of policy, planning, financing and technology gaps is crumbling infrastructure – a multiple trillion-dollarinfrastructure gap.
  • All of which leads to the biggest issue of all – a trust gap.

In other words, governments are implementing the wrong policies ineffectively, hamstrung by legacy technology that reduces the quality of decision-making, operating with insufficient funding to maintain legacy infrastructure – the governance gap.

It is critical that governments understand these governance gaps before they embark a GovTech journey. Simply installing technology in government is not going to solve the problem.

Successful government digital transformation requires a gap analysis. Constraints demonstrate where digital initiatives could be successful. More importantly, a gap analysis helps governments to overcome gaps that block the road to success. The use of government technology specifically designed to address the governance gaps can fundamentally transform a government and country.

All Governance Gaps Lead to the Trust Gap

An analysis of the dependencies amongst the various governance gaps, illustrates just how reliant trust is on effective governance. To close the Trust Gap, governments have to deliver on all the other gaps. And technology in government is a powerful enabler for this.

How Can GovTech Close the Governance Gap?

The implementation of a Public Financial Management (PFM) GovTech solution such as the FreeBalance Accountability Suite™ is critical to this transformation. Technology in government has enormous potential but the right system needs to be used. And the solution needs to be locally sustainable.

Unlike ERP systems designed for the private sector, the FreeBalance Accountability Suite™ is a bespoke Government Resource Planning (GRP) solution designed for government, with government. Functionality is directly aligned with the PFM needs of government, as expressed in the PFM Component Map.

Digitally Enabled Government Through PFM and GovTech

A comprehensive GRP covers the entire government budget cycle, all public financial functions, and non-financial functions associated with PFM functions. The most important functionality to address the governance gap, lies within the Government Performance Management (GPM) pillar which empowers governments to achieve better results through access to data and metrics. The ability to tie performance directly to budgeting allows for improved outcomes for public sector departments.

GPM applications such as budget planning, performance structures, transparency portals and management dashboards have the biggest impact on closing a government’s governance gaps.

Can GovTech Help Promote Democracy?

Yes. The analysis below of the governance gaps (the problems that a government faces) and the required solutions shows exactly how use of the right technology in government can improve government performance. Better outcomes lead to more stable and prosperous countries, delivery against the United Nations Sustainable Development Goals, and an environment conducive to a flourishing democracy.

ProblemSolutionGovTech ImplicationFreeBalance Accountability Suite™ Functionality
Information Gap: Lack of effective, consistent, coherent, timely, and quality information for decision-makers because of data silos, lack of data collection, with poor information governance and integration, rather than effective unified data



Unified Information: Common metadata across all financial subsystems, aligned with budget classifications as core source, extendable to big data sources such as IoT, documents, web pages, and social media feeds





Use of unified systems where metadata is shared across subsystems

Use of metadata management systems with strong data governance for integration

Near real-time integration for timely information
Use of governance technology platform that functions as a “service bus” 
All applications

Focus on Government Performance Management: applications for reporting, scorecards, dashboards and alerts






Policy Gap: Policy is informed by the information gap, so policy reverts to political dogma, or effective unified data is downplayed in favour of dogma because of confirmation bias, rather than policy aligned to citizen priorities, or citizen-centric policy
Citizen-Centric: Methods to better align government policy with citizen perceptions of value collected through surveys, sentiment analysis, participatory budgeting, 3rd party reports about happiness and wellbeing

Document and collaboration tool linkages to combine structured and unstructured analysis

Use of budget outreach open government functionality

Use of fiscal portals for transparency
Government Performance Management: Policy, transparency and open government applications






Planning Gap: Focus on annual budgets rather than medium term, combined with the information gap and policy gap leads to short-term planning where priorities that are misaligned to citizen concerns, even if understood, and effective unified data, if collected














Priority Alignment: Development of budget allocations tied to citizen-centric policies holistically with integrated views of capital, operating, salary, and development budgets

















Use of performance and program structures in budget classifications aligned to policy

Sufficient information for planning analysis Alignment of outcome goals from data collection to the performance structure

Multiple year perspective because important initiatives, such as large public investments, take time to implement and for results to be revealed

Multiple version support during budget preparation, with narrative, to track allocation decision-making

Efficient processes executed by informed public servants
Government Performance Management: budget planning applications





















Transparency Gap: Lack of fiscal transparency or usability of transparency information even when planning is effective and priorities are aligned to citizen needs





Fiscal Portals: Online government fiscal portals that include multiple year budget information (original budget, budget transfers, final budget), budget plans or budget books with narrative, government financial statements, public investment results for large projects, procurement tenders and awards, audit reportsSupport deployment of structured and unstructured data, including automatic assembly of documents from structured data, like budget book

Common metadata and classifications to provide near real-time information

Search, sort, and filter functionality
Government Performance Management: transparency portals









Participation Gap: Lack of citizen engagement because of limited participation, poor fiscal transparency, and antiquated planning methods that does not tap into citizen, civil society or business capacity to solve problems, identify policy priorities, and audit results, even when governments have unified data and effective planning techniquesOpen Government: Online and offline methods for citizen engagement to encourage positive political activity, citizen oversight, efficacy and tax compliance, while providing valuable information for personal and business decisions




Effective and understandable fiscal portals with accurate information

Collaboration and case management software functionality

Surveys and participatory budgeting applications



Government Performance Management: budget planning applications










Financing Gap: High debt and limited financing option challenge governments to invest in citizen priorities, especially when previous planning has led to poor outcomes

















Anticipatory Scenarios: Use of scenario planning, sensitivity analysis, and statistical modelling to predict cost and benefit effects of important public investments, such as infrastructure and social public investments, such as mental health prevention, to identity best financing methods that also reduce risk perception among funders










Effective, reliable and consistent data for projections

Integration of budget planning, debt planning and sovereign wealth data

Integration with non-financial sources, such as economic data like commodity pricing, interest rates, and exchange rates

Risk articulation and mitigation methods in planning

Ability to recast scenarios based on current data when scenarios are imminent

Ensure effective debt, cash and spending execution to optimize fiscal space
Government Performance Management: budget planning

Public Financials Management: fiscal controls to achieve credible budgets

Government Treasury Management: liquidity and debt management

Government Receipts Management: tax and non-tax revenue collection

Public Expenditure Management and Civil Service Management: spending controls




Infrastructure Gap: Trillions of dollars of additional infrastructure investments are needed annually to achieve sustainable growth, where the proven economic returns for infrastructure cannot be financed even when there is effective planning










Public Investments: Alignment of public investments with citizen priorities and sustainable economic growth















Program and performance classifications tied to citizen-centric policy information

Integration of capital budgeting for construction with projections for operating budget for maintenance of realistic infrastructure plan

Register of infrastructure assets and values for maintenance, disposal and replacement analysis

Integration of maintenance and usage information for financial projects, and preventative maintenance to reduce costs
Government Performance Management: public investment planning

Public Expenditure Management: public investment procurement

Public Financials Management: asset, facilities and property management









Technology Gap: Lack of modern integrated information systems in government, with antiquated legacy systems and legacy ERP, leads to an info gap for decision-makers, particularly for measuring policy success, while making fiscal transparency difficult, with high technical debt and maintenance costs that restricts spending for new cost-effective systems








Post-Modern Flexibility: Use of modern and adaptable GRP software to meet current and future needs in financially sustainable ways

















Use of open systems and open source, rather than vendor-proprietary systems, to reduce vendor lock-in

Highly configurable environments augmented by no-code and low code systems, rather than highly customized systems that are complex to change, maintain and upgrade, while meeting government capacity

Deployment agility to run on public cloud, private cloud, community cloud, government shared services or on-premises

Ability to model future costs to reduce technical debt and refresh systems
FreeBalance Accountability Platform™

FreeBalance Accountability Suite™

















Efficiency Gap: Antiquated and manual government processes from the pre-digital era, and legacy technology adds friction to government service delivery















Process Automation: Automation, workflow and intelligent systems that eliminate manual and antiquated processes
















Access to data to track business process efficiency

Progressive activation through configuration methods to enable phased migration to more modern processes and to support government reform

Process automation functionality such as workflow, exception handling, and integration with knowledge bases

Support for machine learning and artificial intelligence such as conversational UIs, chatbots, and Robotic Process Automation
FreeBalance Accountability Suite™ has full automation across all applications


















Compliance Gap: Manual processes and legacy technology leads to inadvertent compliance gaps such as overspending procurement or payroll budgets through lack of budget integration, or deliberate compliance breaches such as corrupt practices in procurement and tax collectionUnified Controls: Shared budget, commitment, approval, and alert controls across subsystems







Unified metadata management across subsystems

Unified and shared control structures

Alert and audit management functionality


Controls across all FreeBalance Accountability Suite™ applications








Capacity Gap: Focus on antiquated processes, legacy technology and top-down focus of government human resources often leads to public service capacity that falls behind private sector capacity leading to poor planning decisions
Talent Management: Methods for public service capacity building, retention, promotion, succession, performance appraisal, and merit incentives



Integrated human resource and payroll systems to align incentives

Cascading performance structures

Long-term salary planning systems to measure impact of merit pay
Civil Service Management: capacity building, talent management, recruitment, performance management





Performance Gap: Legacy technology, complex outcomes, poor capacity, investments, and planning, leads to government performance that does not meet citizen expectations even when citizen priorities are understood



Performance Alignment: Cascading performance structures from policy through budget allocation to performance appraisal for programs, projects, and public servants





Performance aligned with citizen-centric policies

Data-driven performance insights through unified data

Budget allocations aligned to priorities

High public servant capacity augmented by modern systems that automate routine tasks
Government Performance Management: performance structures, salary planning

Civil Service Management: capacity building, talent management, recruitment, performance management




Innovation Gap: Conservative focus in public investments leads to inefficient complex procurement resulting in legacy technology and infrastructure adoption, and program implementation saddled by poor planning that is not tied to citizen prioritiesSmart Public Investments: Agile methods to improve outcomes for citizens through scaling experiments






Initiatives tied to citizen priorities

Performance structures tied to innovation

Agile and automated procurement

Unified data to support data-driven experiments
Government Performance Management: performance structures

Public Expenditure Management: agile procurement and contract management


Trust Gap: Lack of citizen engagement, public sector corruption, poor transparency and performance erodes trust in government leading to lower credit ratings, poor tax compliance, and increased conflict


















Outcomes and Accountability: Governments accountable for meeting important outcomes meeting citizen aspiration





















Detailed and reliable data to gauge outcomes, including tracking across the entire budget cycle, particularly large public investments

Government priorities tied to citizen needs

Citizen feedback and ideas

Budget allocations tied to citizen priorities that can be sustained

Reduced errors, improved citizen services through automation on adaptable modern systems

Strategic selection of innovation tied to citizen priorities

Fiscally transparent government to generate trust including presentation of public investment results
All applications of the FreeBalance Accountability Suite™ lead to improved trust in government























For more information on how FreeBalance can help implement a GovTech solution in your country to address any governance gaps you may have, please get in touch.

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